CONTACT US

For Customers
If you have any questions about your order, shipping, or returns, feel free to reach out to us anytime we’re here to help. Email us at
help@reclop.com
For Vendors
For vendor support, including order processing or product uploads, please contact us directly for assistance.
Email us at vendor@reclop.com
Feedback
We’re always looking to improve. If you have any feedback about your experience with Reclop, we’d love to hear from you. Email us at feedback@reclop.com

ORDERING AND PAYMENT

Order Processing And Cancellation
Orders are processed pending availability and credit verification. Reclop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.
Refunds are issued for missed guaranteed shipments and will be processed by Reclop within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.
Please Note: Once an order has been placed, it cannot be modified or canceled.

Inventory Availability
Although we make every effort to keep sufficient stock of items listed on Reclop, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.
Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Legal Notices
View our Privacy Notice

View our Conditions of Use
View California Proposition 65 Warning

SHIPPING

Every Reclop order ships from within the United States β€” no overseas wait, no surprises.


Where your order ships from

All Reclop orders are fulfilled from within the U.S., so you're never waiting weeks on a parcel from overseas. And the price you see at checkout is the final cost β€” no customs, no duties, and no surprise fees on delivery.


Delivery & cost

Orders are sent via tracked ground delivery with UPS or USPS β€” orders ship within 1 business day, and most arrive within 3–5 business days after that, depending on your location. Shipping is currently free on every U.S. order, with no minimum purchase required. At this time we ship to U.S. addresses only β€” international and expedited options aren't available just yet.


Tracking

Once your order is on its way, you'll receive a tracking link by email so you can follow it right to your door.


Your delivery address

Please make sure your shipping address is complete and accurate at checkout β€” we're unable to recover packages sent to an incorrect or incomplete address.


Questions?

If anything ever looks off with your order or delivery, reach out at help@reclop.com and our team will be glad to help.

RETURNS

Returns & Exchanges
At Reclop, we currently do not offer returns or exchanges for any reason other than defective or damaged items.

If you receive a product that is defective, please contact us within 7 days of delivery at return@reclop.com with your order number, a description of the issue, and clear photos of the defect. All returns must be pre-approved. We will provide a return shipping label only after your return request has been reviewed and an RMA (Return Merchandise Authorization) has been issued. Any items sent back without an RMA will not be accepted or refunded.

We appreciate your understanding and encourage you to reach out with any questions prior to placing an order.
info@reclop.com
323-237-8864
9100 Wilshire Blvd, Beverly Hills, CA 90212